Select a meter type

Smart meters are the next generation of gas and electricity meters. They communicate between your home and your energy supplier using a wireless network, sending automatic meter readings.

Help with your Smart meter

Credit (standard) meters are the most common type of meter in the UK. If you pay by Direct Debit and give meter readings, this is likely to be your meter type.

Understanding credit meters

Prepayment meters are pay-as-you-go meters. These require you to pay for your energy before you use it, usually by adding money to a card or 'key'.

Prepayment meters

Coronavirus (COVID-19) - latest information

Due to the coronavirus outbreak, we've made some temporary changes to help if you're on a prepayment meter.

See the latest information for our prepayment customers

Isolator switches

If you’re having work done in your home and need to isolate your electricity supply, give us a call on 0800 316 9583 and we can arrange for one of our engineers to visit.

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Smart tip

A Smart meter sends your meter readings to us automatically

  • No more torchlit meter readings, no more estimated bills*
  • Make it easier to see where you could save money
  • Your Smart meter comes at no extra cost

Find out more about Smart meters

Get a Smart meter

*Unless there's a problem collecting a reading

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Send your meter reading now

Send us regular meter readings and we can give you more accurate bills.

Send your meter reading

Set up meter read reminders

We can send reminders by email or SMS when it’s time to read your meter, so you don’t have to worry. And you get more accurate bills for every reading you send.

Set up meter read reminders

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Help & support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help & support

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides

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