Smart meters are the next generation of gas and electricity meters. They communicate between your home and your energy supplier using a wireless network. They'll show you how much energy you're using and help bring an end to estimated bills.
Sorry, you can’t book a Smart meter appointment right now
npower is now part of the E.ON group. Our customers are gradually being moved over to become customers of E.ON Next, and we aren’t currently taking Smart meter bookings on npower.com. We’ll keep you informed about your move to E.ON Next, and once it’s complete E.ON Next will contact you when they're installing Smart meters in your area.
Smart Meter Installation Code of Practice
When we come to install your Smart meters we’ll work to the Ofgem-approved Smart Meter Installation Code of Practice.
This ensures a high standard of service throughout the installation process. We’ll explain the benefits and show you how to get the best from your Smart energy display.
- New licence conditions for energy suppliers
- Installer training and certification
- Customer communications; before during and after installation
- Appointment handling
- Guidelines on how vulnerable customers should be considered